Warranty and Returns

Returns and Refund Policy
Customer satisfaction is our top priority. If for any reason you are unsatisfied with your order, you can contact us to arrange a return. These policies are setup to help us maintain our fantastic service and prices, while ensuring all our customers are happy.

Returnable Items
Items that can be returned/refunded or exchanged within 30 days of receiving:

  1. Faulty items damaged/broken or soiled upon arrival.
  2. Items received in the incorrect size/color.
  3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.

Contact our customer support team as soon as possible if you come across any of the above situations.

  1. If for any reason you decide you no longer want the item. You can report it to us within 3 days of receiving it for a process to return and receive a full refund of the item cost.

Non-Returnable Items
We will not accept returns in the following conditions:

  1. Items outside the 30 days warranty time-frame. If 30 days have gone by since you received, unfortunately we can’t offer you a refund or exchange.
  2. Washed, worn, used or misused items.
  3. Items under the following categories: Sale, Swimwear, Lingerie, Earrings, Disposable and Reusable Face Masks are not covered by the warranty.
  4. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
  5. Personalised item that its design has been approved by the purchaser.

Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items

To complete your return, we require a receipt or proof of purchase, order number and reason for return.

Items under the 30 days warranty should be returned to our warehouse with an RMA form provided by our Customer Support Team, we will allow a return for a refund and or an exchange as long as the item is unused/unworn with all its labels, tags and original packaging. Once we receive the item, we will offer you compensation.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

  1. Book with obvious signs of use.
  2. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  3. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  4. Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:

  1. If your item is returnable (see above), please contact our customer support team stating your:
    Order number and Reason for return.
  2. Our customer service team will respond to your request within 48 hours and provide you with a Return Merchandise Form (RMA) along with the return address.
  3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
  4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
For account refunds (store credit), please allow 24 hours for your account to be updated.

Return Shipping Costs & Address
Customers must return the package as per our instructions and the shipping address indicated on the RMA document. Packages must be send only after Customer Support Team have authorized the return. Packages send back without authorization or not according to RMA instructions will not be accepted.

  1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
  2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered mail method that is available.