Shipping And Delivery
Your order will be shipped within 1-2 business days after payment is cleared. We will send you the shipment confirmation message to your email or phone number once your order leaves our warehouse on the way to you.
Tracking
Once you have placed an order on our online store, you will receive order confirmation, payment confirmation and later a shipment confirmation including tracking number and all of your delivery details via email or phone. You should continue to receive updates on the delivery of your parcel throughout its journey. Alternatively, you can track your parcel on the courier website.
Delivery times
Your order will be shipped from our warehouse in Sydney or Soldiers Point, NSW or Melbourne, VIC. Once it leaves our warehouse you should receive it within 3-8 business days, depending on your location (Australian orders only). If you’re still waiting past the expected delivery date, please contact our friendly customer service team.
Express Post
We are sorry, we are unable to provide express post service during this time.
SHIPPING NOTES
Undeliverable Packages:
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address:
If there are any address discrepancies with your order the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt:
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick up your parcel at your local Post Office. If your item is delivered by Fastway or Allied Express, arrangements will be made in advance to ensure your item arrives at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver:
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
No Pickups Available:
Pick up or arranging your own courier is not available at our warehouses to ensure we can dispatch all goods efficiently at all times.
UNDELIVERABLE POSTCODES FOR BULKY ITEMS
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver some bulky items to. Please refer to the list below for more details.
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some products. Orders with no shipment service will be canceled and refunded within 24hrs.
Please kindly contact our customer service for more information if you need the item to be delivered to a remote area to ensure your order could be processed successfully.
UNDELIVERABLE POSTCODES:
| STATE | POSTCODE | SUBURB |
| SA | 5701 | WOOLUNDUNGA |
| WA | 6740 | DRYSDALE RIVER |
| WA | 6740 | MITCHELL PLATEAU |
| WA | 6740 | OOMBULGURRI |
| WA | 6740 | KALUMBURU |
| WA | 6740 | PRINCE REGENT RIVER |
| WA | 6740 | WYNDHAM |
| WA | 6743 | WARMUN |
| WA | 6743 | CAMBRIDGE GULF |
| WA | 6743 | LAKE ARGYLE |
| WA | 6743 | DURACK |
| WA | 6743 | GIBB |
| WA | 6743 | KUNUNURRA |
| TAS | 7151 | HEARD ISLAND |
| TAS | 7151 | DAVIS |
| TAS | 7151 | MAWSON |
| TAS | 7151 | MACQUARIE ISLAND |
| TAS | 7151 | MCDONALD ISLANDS |
| TAS | 7151 | CASEY |
Bulky items
| Â NT | 0800-0999 |
| NSW | 2641,2717, 2831, 2898, 2899 |
| QLD | 4184, 4421,4450-4499, 4680, 4700-4805 4806-4899, 4900-4999, 9960-9999 |
| SA | 5701 |
| WA | 6055, 6215-6699, 6700-6799 |
| TAS | 7151 |
International Purchases
Please visit Rosestraya.com for international purchase.
International shipping rates depend on the country and the item/s you are interested in purchasing. If you are interested in purchasing one item, the international shipping rate will display at checkout. For more than one item, postage cost will depend on the total weight of your parcel and the parcels destination. Please contact us prior to purchasing for an exact postage quote.
Every country has different laws when it comes to import tax. If your country charges tax on import goods, it is the responsibility of the person receiving the goods to pay these charges. Some countries withhold goods until these charges are paid, we recommend you check how your country processes these charges before making a purchase.
If you have any questions about shipping and delivery, feel free to get in touch with our customer service team during business hours.